You’ve heard it before, the days of virtual communication are upon us. In an attempt to maximize collaboration among remote employees, organizations are investing heavily in acquiring multiple tools, especially in adopting the right conferencing solution. One of the most widely used vendors in that market is Google Meet and with the company announcing that the solution would be offered for free till September of this year, more organizations are expected to adopt it for video and audio conferencing.
As intuitive as the software might be, users are bound to struggle during the initial ramp-up phase when a sudden change is made. To get started with Google Meet, there are a couple of things one would have to know like setting up a meeting, inviting people to join, recording meetings, viewing other participants, sharing your screen, etc. These might seem very straightforward once you get used to it but when users are just getting started with these features, they can get overwhelmed by the number of activities.
The image above gives a gist of the number of ‘How-To’ searches that are made for Google Meet. In fact, the terms ‘what is google meet’ and ‘how to use google meet’ combine to a total of over 2000 searches every month and will keep rising after Google’s announcement to offer the solution for free.
So, what do you need to do to ensure a smooth transition to Google Meet?
The key is to offer effective google meet training to boost adoption rates among remote teams and ensure connectivity between users during these uncertain times.
In this article, we briefly touch upon the best practices to improve end-user adoption of Google Meet within your organization and describe in detail, how in-application google meet training powered by a newly recognized technology can enable faster ramp-up and higher adoption of the tool.
1) Create Accountability: Start by assigning a team-wise adoption manager along with an overall Google Meet adoption champion who would be responsible for tracking and measuring progress in onboarding, usage of the application and support queries. This will allow you to identify specific teams that are lagging behind in adopting the solution.
2) Track the Right Metrics & Set Achievable Milestones: “That which is measured improves. That which is measured and reported improves exponentially.” – Karl Pearson
It’s no secret that analyzing and acting on data will ensure stellar progress. When it comes to measuring the adoption of Google Meet, here are a few top metrics for you to track regularly:
3) Leverage Useful Integrations: If your organization uses G-suite, Google Meet integrates with Gmail, Calendar, Hangouts Chat, etc. Ensure that all your employees have enabled these integrations and are actively using them. Send out prior Email communications regarding these integrations, how it can make communication more efficient and how to set them up. Some other noteworthy integrations are:
– Integrations with other communication tools like Slack and Teams
– Integrations with Project management tools like Asana
– Integration with Freshdesk
And many more…
4) Provide Data-Driven Training: Offer a forum for users to ask questions regarding the usage of the solution and track these queries to drive your content creation and delivery efforts. It’s also important to track the consumption of help content provided to understand the accessibility and usefulness of the same.
5) Be Creative with Communicating Updates: A crucial part of adopting a tool to its fullest is being abreast of announcements regarding any update in software and ensuring a seamless transition to new features and functionalities. For starters, subscribe to the G-Suite updates blog to learn about new features and when they are available for testing as well as rollouts. To better communicate with your teams about these changes, you could feature instructions in all conference rooms. Keep it detailed enough with step-by-step guides.
Gartner, one of the top global research firms, had recently announced a new category of technology called Digital Adoption Solution (DAS) that overlays on top of any software and provides interactive & contextual in-app guidance to seamlessly onboard, train and improve adoption of Google Meet and other similar tools.
As you read further, we will list down how you can provide effortless & intuitive google meet training to your users with in-app guidance powered by a DAS.
A poor onboarding experience or one which is too traditional can slow down ramp-up time and lead to resistance towards using the platform. A digital adoption solution allows you to create customized and highly interactive Welcome Popups to introduce Google Meet to the user and run them through the features and benefits of the platform.
To ease out the effort of keeping track of user progress, they can be shown virtual task lists that prompt high-value action items within the application like creating a meeting, sending an invite, integrating with email, etc. Each task would trigger a flow-based learning course to help them navigate through basic features while getting them started on the platform.
Providing support to remote employees can be a tough task for your IT team. From a user’s point of view, a poor support experience can adversely affect the adoption of the application. With a solution like Google Meet, support would be most impactful when offered at the moment of need and without having to raise a query. A survey showed that the average response time to a customer query is over 12 hours which is too long for collaboration tools like Google Meet. Even though Google maintains a support page for common usage related queries, users would need to visit the page and dig through the content to find the answer they are looking for.
A simpler approach is by using tools like a DAS which makes help content more personalized and accessible through interactive widgets and popups that can prompt a navigation flow to guide users
As we mentioned above, support your content creation efforts with insightful data. Some of the data points you could look at are :
Failure to drive content creation efforts based on such metrics can lead to an increasing number of support queries and poor user experience. Considering that 65% of content is left unread, it calls for a more robust solution to content creation.
A DAS can help you track the above-mentioned data points to allow for better decision making with regards to content. Additionally, with the magic called automation, you can create flow-based content in multiple formats (PDF, video, live simulation, etc.) to suit each user’s learning needs.
As per Gartner, Whatfix is one of the top listed solution providers in the Digital Adoption Solutions category, having helped over 500 clients improve their software adoption rate and unlock its full potential.
Whatfix disrupts traditional application training, learning and support content by providing in-app user guidance and automation – that is contextual, interactive and real-time with a proven record of increasing end-user productivity by 35%, reducing training time and costs by 60%, reducing user case tickets by 50% and increasing application data accuracy by 20%.
Want to experience the Whatfix training process? Witness the simplicity and effectiveness of in-app guidance. Schedule a demo with us today!