It is no secret that consumer applications have led us to center our lives around simplicity and ease. With just a few clicks, you can book a cab, order food, or even shop from the other end of the world. The users of these consumer applications are also the end...
By : Ronia RejiFebruary 8, 2019Customer ExperienceContinue ReadingFor some time now, technical writers have been battling several challenges – sometimes the trouble is with the ‘technical’ and sometimes with the ‘writing’! Whether it is to sustain his/her present job or clear an interview for better opportunities, trends in technical writing have changed so much that the humble...
By : AnuradhaFebruary 6, 2019UncategorizedContinue ReadingThe CHRO of Unilever, a Fortune 500 company, makes an interesting observation about how employee learning has changed in today’s competitive business environment. She points out that “all learning is underpinned by curiosity and focus”. Employees learn best when they encounter challenges in their business processes that they have to...
By : Ronia RejiJanuary 2, 2019Digital AdoptionContinue ReadingImagine you just landed in Paris. The flight was long but you can’t contain your excitement. It’s a breezy August morning and you just want to explore the city with streets smelling of coffee and freshly-baked croissants every few meters. You are walking out of the airport, looking for the...
By : Kirti SharmaDecember 11, 2018E-LearningContinue ReadingSalesforce adoption is a funny business! To put it plainly, user adoption on Salesforce is just enabling a user to use it as the in-house CRM. But in reality, it is definitely not as easy as it sounds. In fact, it is nerve-wracking, time-consuming, complex, and in adverse cases, leads...
By : Gokul SureshNovember 30, 2018Sales ToolsContinue ReadingWhat can an application like Oracle HCM Cloud do for your organization? If nothing else, at a very high level, organizations with a high rate of HR technology adoption among their users have “doubled the gross revenue per employee” and “a 12% increase in their overall HR, Talent, and Business...
By : Amar TejaswiNovember 28, 2018UncategorizedContinue ReadingWhen it comes to enterprise applications nowadays, product adoption is a challenge that is constantly overlooked by businesses that buy them. They may get the application to solve a particular problem in their organization, but they often miss the fact that if the adoption of the application is not driven...
By : Ronia RejiNovember 22, 2018Employee TrainingContinue ReadingRobotic Process Automation (RPA) is kicking in. Gartner has predicted that, by 2020, almost 40% of all the large enterprises would have implemented RPA in some capacity to automate their processes and workflows. Services firm Genpact says that, as of 2018, more half of its enterprise clients have either invested...
By : Amar TejaswiNovember 13, 2018Digital AdoptionContinue ReadingManaging a seamless customer experience can be quite overwhelming as it involves understanding how customers interact with your product and what they expect from it. Customer experience management tools simplify this process by capturing highly relevant customer data and offering actionable insights. Customer experience management tools are equipped with diverse...
By : Ronia RejiOctober 28, 2018Customer SupportContinue ReadingToday, eLearning seems to be taking over the employee training world. Well, with good reason. The Research Institute of America found that eLearning increases knowledge retention rates among employees by 60%. Organizations are constantly looking for new and improved ways to produce eLearning content that helps the employees learn productively....
By : Varsha VenkateshOctober 25, 2018E-LearningContinue ReadingSalesforce has as many as 3 releases in a year. And if you’re a Salesforce user, then you know their release notes are never-ending. The point here is that from the perspective of the product, all those features released definitely are useful and add value to the product. But, every...
By : Varsha VenkateshOctober 15, 2018Digital AdoptionContinue ReadingThis year’s Oracle OpenWorld comes on the back of a not-so-great Oracle performance. The company had missed its Q1 2018 forecasts leading sharp drops in its stock price. But that shouldn’t be such a big issue for the mighty Oracle. It sure has seen its share of ups and downs....
By : Amar TejaswiOctober 10, 2018UncategorizedContinue ReadingBuilding a community has always been a Chicken or the Egg problem. Do you begin the community by creating content that incites discussion? Or, do you scout for people who would fuel the content and create traction? There is no one way to solve this problem in a way that...
By : Gokul SureshSeptember 21, 2018DreamforceContinue ReadingTruth be told, migrating to Salesforce is NOT a piece of cake. It usually means revamping the sales-CRM relationship and making some pretty big changes. At the outset, Salesforce migration will seem like just doing away with the old CRM and deploying a robust system which comes with a promise...
By : Varsha VenkateshSeptember 14, 2018UncategorizedContinue ReadingIf you don’t already know, this isn’t the first Dreamforce concert for the legendary American heavy metal band – Metallica, to headline the concert for UCSF Benioff Children’s Hospitals. Back in 2011, Metallica did a near-flawless set at Dreamforce. Now, 7 years later they are back again to rock the...
By : Gokul SureshAugust 31, 2018DreamforceContinue Reading