Customized Content Delivery - A New Revolution in Technical Documentation
Ask any kid anywhere in the world what is his or her idea of a great meal. One of the most likely answers is binge eating at McDonalds! On the outside, every McDonald’s outlet anywhere in the world looks the same. But on a closer look, you will find a...
March 29, 20180 Comment Technical WritingContinue ReadingTop Salesforce Blogs 2018 That Every Trailblazer Should Follow! - Part 1
If you’re like most Trailblazers, then you’re always hungry for more knowledge. You want the latest and the most cutting edge tips and tricks in Salesforce and your curiosity has no bounds. But there’s a catch that you may or maynot have realised! With the expanse of the community, the number...
March 28, 20180 Comment SalesforceContinue Reading5 Training Tools to Make Employees Ultra Productive
Corporate training tools have two purposes. First, to ensure employees are learning and developing at work which would also eventually help them grow in their careers. Second, to get employees to be more productive at work than they already are. But that’s easier said than done. You know it’s an...
March 22, 20180 Comment UncategorizedContinue ReadingIs myTrailhead Your Best Bet For Salesforce Training?
Employee Training on Salesforce is a Cornucopia of Innovation! In the last 18 years, the ecosystem that Salesforce built has created a greater leeway for a plethora of new-age user adoption, learning and training solutions. myTrailhead is the latest in this stride of Salesforce solutions, which is expected to join...
March 15, 20180 Comment Employee TrainingContinue ReadingWhy User Adoption with Enterprise Software Applications is Low and How to Fix It
When it comes to business applications like a CRM or an ERP, user adoption is a challenge every org is grappling with. On the contrary, consumer applications like Uber, Spotify or even Airbnb are clearly immune to such problems. As Bullhorn rightly stated, these applications have not only disrupted...
March 14, 20180 Comment Digital AdoptionContinue ReadingEnd User Training is Pivotal to the Modern Employee Journey
End user training is really underrated. That’s because of two reasons. One, organizations are so engrossed and consumed by the software implementation process that the post-implementation process completely escapes their mind. As more and more businesses switch to SaaS products, the implementation situation is easing but still very minimally. Two,...
February 20, 20180 Comment Digital AdoptionContinue ReadingWhy Digital Adoption Platforms Will be Absolutely Essential in 2018
It’s the fag end of 2017; pundits are already done raving about edge computing, blockchain, immersive experiences and IoT as the big trends for 2018. But trends are just to be watched not immediately adopted. We reckon it’s not going to be Artificial Intelligence or blockchain or cloud computing but...
February 8, 20180 Comment Change ManagementContinue ReadingHow Digital Transformation is Driving Customer Experience
Yes, the digital revolution has already happened and it is affecting everything around you. It is changing the way businesses operate, how consumers make purchasing decision among other things. IoT, AI, VR and many such adaptive technologies have radicalized how consumers interact with brands and have transformed the customer experience....
December 26, 20171 Comment Customer ExperienceContinue Reading6 Essential Technical Writing Skills That Every Writer Must Possess!
There are some dreaded words that most technical writers encounter during the ritual of bi-annual performance appraisals – “Reskilling”, “Product focus”, “User-oriented approach”, “Keep pace with Technology”, “Adapt to changing documentation trends”. Out of the time I have spent among tech writer friends, some of them wilt and fade away...
December 6, 20171 Comment Technical WritingContinue ReadingThe Definitive Guide to Product Adoption
Product Adoption is the most heated problem of this decade! Why, you ask? Because most of the products in the market sell the talk, but can’t walk the walk! Why do I say so? Honestly, it’s not because the products that we use are less intuitive or not useful. Many...
November 29, 20170 Comment Customer ExperienceContinue ReadingFive Prerequisites for HR Technology to be the Next Technological Revolution
In theory, there is quite a bit of subdued noise around HR technology revolutionizing workplaces. There’s talk around Artificial Intelligence being able to predict if an employee is going to churn or if he/she is happy with the pay package. Many believe that this will be the future of the...
November 18, 20170 Comment Change ManagementContinue Reading11+ Salesforce Influencers: Up, Close & Personal
Do you want to dig into the minds of some amazing Salesforce influencers and get inspired by their brilliant ideas? Well, I am glad you said YES! And NO, I am not talking about meeting them in person at Dreamforce or at any of the upcoming Salesforce events. (Which you...
November 2, 20170 Comment Dreamforce 2017Continue ReadingThe Ultimate Salesforce AppExchange Guide For Sales People
Many of you know that Steve Jobs has played an iconic role in Marc Benioff’s and Salesforce’s growth. But did you also know that Salesforce’s humongous platform for apps, Salesforce AppExchange was initially dubbed to be called “App Store”? When AppExchange was ideated, Benioff liked the name Appstore so much...
October 26, 20171 Comment SalesforceContinue ReadingThe Trailblazers' Guide to Dreamforce 2017
Finally, it’s time again when thousands of crazy Salesforce Trailblazers to congregate in San Francisco for Dreamforce 2017. Every Dreamforce has a lot of first timers and a big lot of veterans attending but no two events are starkly alike. So, we thought we could stitch together a preview of...
October 18, 20170 Comment Dreamforce 2017Continue ReadingFive Key Questions to Answer Before Organizational Change Initiatives
Almost 75% of change management initiatives fail. Considering how well-researched the Change Management domain is, the success rate raises a lot of eyebrows. But it’s also a testament to how complicated organizational change is and how many experienced change managers get it wrong despite all the literature available to them....
October 17, 20170 Comment Change ManagementContinue Reading