The Value of Web Self-Service for Enterprise Applications
It is no secret that consumer applications have led us to center our lives around simplicity and ease. With just a few clicks, you can book a cab, order food, or even shop from the other end of the world. The users of these consumer applications are also the end...
February 8, 20190 Comment Customer ExperienceContinue ReadingThe Latest Trends in Technical Writing Headlining 2019
For some time now, technical writers have been battling several challenges – sometimes the trouble is with the ‘technical’ and sometimes with the ‘writing’! Whether it is to sustain his/her present job or clear an interview for better opportunities, trends in technical writing have changed so much that the humble...
February 6, 20190 Comment UncategorizedContinue Reading6 Impactful Microlearning Examples for Enterprises
The CHRO of Unilever, a Fortune 500 company, makes an interesting observation about how employee learning has changed in today’s competitive business environment. She points out that “all learning is underpinned by curiosity and focus”. Employees learn best when they encounter challenges in their business processes that they have to...
January 2, 20190 Comment Digital AdoptionContinue ReadingMaking Your Learning Content What It Needs to be: Personalized and Adaptive
Imagine you just landed in Paris. The flight was long but you can’t contain your excitement. It’s a breezy August morning and you just want to explore the city with streets smelling of coffee and freshly-baked croissants every few meters. You are walking out of the airport, looking for the...
December 11, 20180 Comment E-LearningContinue Reading13 Salesforce Adoption Strategies To Ensure Maximum ROI
Salesforce adoption is a funny business! To put it plainly, user adoption on Salesforce is just enabling a user to use it as the in-house CRM. But in reality, it is definitely not as easy as it sounds. In fact, it is nerve-wracking, time-consuming, complex, and in adverse cases, leads...
November 30, 20180 Comment Sales ToolsContinue ReadingThe Biggest Oracle HCM Cloud Challenges You Need to Solve
What can an application like Oracle HCM Cloud do for your organization? If nothing else, at a very high level, organizations with a high rate of HR technology adoption among their users have “doubled the gross revenue per employee” and “a 12% increase in their overall HR, Talent, and Business...
November 28, 20180 Comment UncategorizedContinue ReadingIn-App User Assistance: What It Is And How To Nail It
When it comes to enterprise applications nowadays, product adoption is a challenge that is constantly overlooked by businesses that buy them. They may get the application to solve a particular problem in their organization, but they often miss the fact that if the adoption of the application is not driven...
November 22, 20180 Comment Employee TrainingContinue ReadingHow RPA Can Be Leveraged As a Workplace Technology in 2019 to Boost Productivity
Robotic Process Automation (RPA) is kicking in. Gartner has predicted that, by 2020, almost 40% of all the large enterprises would have implemented RPA in some capacity to automate their processes and workflows. Services firm Genpact says that, as of 2018, more half of its enterprise clients have either invested...
November 13, 20180 Comment Digital AdoptionContinue Reading13 Customer Experience Management Tools in 2019 For An Improved CX
Managing a seamless customer experience can be quite overwhelming as it involves understanding how customers interact with your product and what they expect from it. Customer experience management tools simplify this process by capturing highly relevant customer data and offering actionable insights. Customer experience management tools are equipped with diverse...
October 28, 20180 Comment Customer SupportContinue ReadingTop 13 Elearning Tools In 2019 To Create Amazing Courses
Today, eLearning seems to be taking over the employee training world. Well, with good reason. The Research Institute of America found that eLearning increases knowledge retention rates among employees by 60%. Organizations are constantly looking for new and improved ways to produce eLearning content that helps the employees learn productively....
October 25, 20180 Comment E-LearningContinue Reading10 Highly Effective Ways to Drive New Feature Adoption in 2019
Salesforce has as many as 3 releases in a year. And if you’re a Salesforce user, then you know their release notes are never-ending. The point here is that from the perspective of the product, all those features released definitely are useful and add value to the product. But, every...
October 15, 20180 Comment Digital AdoptionContinue ReadingOracle OpenWorld 2018: What You Can Expect From This Year's Conference
This year’s Oracle OpenWorld comes on the back of a not-so-great Oracle performance. The company had missed its Q1 2018 forecasts leading sharp drops in its stock price. But that shouldn’t be such a big issue for the mighty Oracle. It sure has seen its share of ups and downs....
October 10, 20180 Comment UncategorizedContinue ReadingUp Close and Personal with Erica Kuhl, VP of Community, Salesforce
Building a community has always been a Chicken or the Egg problem. Do you begin the community by creating content that incites discussion? Or, do you scout for people who would fuel the content and create traction? There is no one way to solve this problem in a way that...
September 21, 20180 Comment DreamforceContinue ReadingHow To Build An Effective Salesforce Migration Plan in 2019
Truth be told, migrating to Salesforce is NOT a piece of cake. It usually means revamping the sales-CRM relationship and making some pretty big changes. At the outset, Salesforce migration will seem like just doing away with the old CRM and deploying a robust system which comes with a promise...
September 14, 20180 Comment UncategorizedContinue ReadingMetallica will be at Dreamforce 2018 Concert - 5 Reasons Why "Nothing Else Matters!"
If you don’t already know, this isn’t the first Dreamforce concert for the legendary American heavy metal band – Metallica, to headline the concert for UCSF Benioff Children’s Hospitals. Back in 2011, Metallica did a near-flawless set at Dreamforce. Now, 7 years later they are back again to rock the...
August 31, 20180 Comment DreamforceContinue Reading