11 Salesforce Integrations for Service Teams to Improve Online Customer Service
The fundamentals of customer service have remained the same—solving a customer’s issue in the best and quickest way possible. But the way you do that depends on your ability to adapt to the many options that online customer support offers. When you bought Service Cloud, the idea was to ensure...
June 15, 20180 Comment SalesforceContinue ReadingJob Aids 2.0: The Next Generation of Job Support Disrupting Workplace Learning
Job aids are nothing new. If anything, they have been around for several decades, most notably, at the end of the industrial revolution when workers needed constant reminding of their workflows in order to reduce errors and learn on the job. We are now in the fourth industrial revolution, as...
June 12, 20180 Comment Employee TrainingContinue Reading15 Salesforce Integrations for Sales Teams To Boost Productivity
Nearly two-thirds of a sales reps time is spent on reporting, administrative, and data cleansing tasks. Sales reps’ productivity takes a huge hit since they are spending a significant amount of time on these non-selling activities than on more vital aspects like making the sale and closing the deal. Being...
June 7, 20180 Comment UncategorizedContinue ReadingWhy Product Adoption Process Needs a Dedicated Strategy
A product adoption process is like an election but in a one-party state. Paradoxical, yes, but quite right in the sense that the single party could yet lose and everything could plunge into chaos. While deploying a new software product into the ecosystem, organizations generally tend to believe that if...
June 6, 20180 Comment Product AdoptionContinue ReadingWhy Application Support is Broken and How to Fix It
Organizations around the world are expected to spend a massive $421bn in 2018 shopping for enterprise software applications. In the US alone, this spending is expected to total $389bn this year. But the question is not just how much money enterprise software vendors are going to make selling software....
May 31, 20180 Comment Customer SupportContinue Reading17 Training Tools For The Modern Trainer
With the advancement of digital technology, it is no surprise that employees’ expectations from training and development have changed. The training process and the training tools you’re using need to evolve accordingly to keep up with this change of pace. But, sometimes the ball gets dropped on one or two...
May 30, 20180 Comment E-LearningContinue ReadingCorporate Training Needs to be Unified in the Digital Workplace
There is a huge misalignment between corporate training and corporate learning. Essentially, corporate training and corporate learning are the same thing, just two ends of the same thread. And, they should be. A long time ago, they were. But that no longer is the case because while the way modern...
May 29, 20180 Comment Digital AdoptionContinue ReadingHow Whatfix Drives Seller Adoption For Ecommerce Marketplaces
E-commerce marketplaces have a healthy symbiotic relationship with their sellers. They encourage their sellers to sell their wares online by piggybacking on their platform, services, and logistics. In return, the marketplaces charge commissions and provide premium accounts to help the sellers make the most out of their platform. In retrospect,...
May 11, 20180 Comment Product AdoptionContinue Reading15 Instructional Design Software To Create Incredible eLearning Content
“33% of the employees say that corporate employee training content is uninspiring.” Uninspiring corporate employee training leads to disengaged employees at work. Disengaged employees ultimately account for unproductive work. The smart way to make learning engaging, fun, and inspiring is to create interactive employee training content that can be easily consumed and...
May 2, 20180 Comment Employee TrainingContinue ReadingCustomized Content Delivery - A New Revolution in Technical Documentation
Ask any kid anywhere in the world what is his or her idea of a great meal. One of the most likely answers is binge eating at McDonalds! On the outside, every McDonald’s outlet anywhere in the world looks the same. But on a closer look, you will find a...
March 29, 20180 Comment Technical WritingContinue ReadingTop Salesforce Blogs 2018 That Every Trailblazer Should Follow! - Part 1
If you’re like most Trailblazers, then you’re always hungry for more knowledge. You want the latest and the most cutting edge tips and tricks in Salesforce and your curiosity has no bounds. But there’s a catch that you may or maynot have realised! With the expanse of the community, the number...
March 28, 20180 Comment SalesforceContinue Reading5 Corporate Training Tools to Make Employees Ultra Productive
Corporate training tools have two purposes. First, to ensure employees are learning and developing at work which would also eventually help them grow in their careers. Second, to get employees to be more productive at work than they already are. But that’s easier said than done. You know it’s an...
March 22, 20180 Comment UncategorizedContinue ReadingIs myTrailhead Your Best Bet For Salesforce Training?
Employee Training on Salesforce is a Cornucopia of Innovation! In the last 18 years, the ecosystem that Salesforce built has created a greater leeway for a plethora of new-age user adoption, learning and training solutions. myTrailhead is the latest in this stride of Salesforce solutions, which is expected to join...
March 15, 20180 Comment Employee TrainingContinue ReadingWhy User Adoption with Enterprise Software Applications is Low and How to Fix It
When it comes to business applications like a CRM or an ERP, user adoption is a challenge every org is grappling with. On the contrary, consumer applications like Uber, Spotify or even Airbnb are clearly immune to such problems. As Bullhorn rightly stated, these applications have not only disrupted...
March 14, 20180 Comment Digital AdoptionContinue ReadingEnd User Training is Pivotal to the Modern Employee Journey
End user training is really underrated. That’s because of two reasons. One, organizations are so engrossed and consumed by the software implementation process that the post-implementation process completely escapes their mind. As more and more businesses switch to SaaS products, the implementation situation is easing but still very minimally. Two,...
February 20, 20180 Comment Digital AdoptionContinue Reading