Why CPQ Applications Is a Must Have for Every Enterprise Right Now

CPQ App
Configure Price Quote (CPQ) was one of those anonymous pieces of technology that nobody really cared about. It’s wasn’t obviously glamourous like its counterparts from marketing or sales or any other front end applications, for that matter. The name Configure Price Quote itself sounds weird, doesn’t it? In fact, until...
Amar TejaswiBy : Amar Tejaswi0 Comment Configure Price QuoteContinue Reading

The Whatfix Guide For Oracle OpenWorld 2017 (OOW), San Francisco

The Whatfix Guide For Oracle OpenWorld 2017 (OOW), San Francisco
Christmas is not yet here, but in less than a month’s time, San Francisco will light up like an X’mas tree. The reason is one of the biggest tech conferences that you’ll ever witness – The Oracle OpenWorld 2017. With over 60,000 attendees from 141 countries and 2M+ online attendees,...
By : Gokul Suresh0 Comment OracleContinue Reading

The Curious Case of Interactive Product Tour

The Curious Case of An Interactive Product Tour
If you are part of the product design world, then you must have in one way or the other come across Martin LeBlanc’s viral tweet, “A user interface is like a joke. If you have to explain it, it’s not that good.” A user interface is like a joke. If...
By : Gokul Suresh0 Comment Interactive WalkthroughsContinue Reading

The User's Guide to Salesforce Field Service Lightning

Field Service Lightning
It’s been a year since Salesforce launched the Field Service Lightning, a new product offering in the Salesforce Service Cloud. We don’t know how well it’s doing in the market since Salesforce won’t really talk adoption numbers. For that matter, we don’t even know how many Salesforce users have migrated...
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Contextual Help: Making Help more Relevant to the User

Contextual help
How would you feel if those green direction boards at road junctions in your city are replaced by city maps? Weird, wouldn’t it be? It’s contextual and logical to have a direction board instead of a map. Relevancy is the key which a map would lack in that location. Because...
By : Shivani Nalkar0 Comment Customer SupportContinue Reading

How To Get Your Free Dreamforce 2017 Expo Pass!

How To Get Your Free Dreamforce 2017 Expo Pass!
This pass is the ultimate key to enjoy the event without burning a hole in your pocket.Watch this Whatfix guide live, to get a free Dreamforce expo pass...
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25 CPQ Software In the Market To Help Close Sales Deals Faster

25 CPQ Software Tools to Close Sales Faster
Two numbers. One, Gartner Research valued the worldwide CRM market size at around $570 million in 2015. Two, in the same year and by the same research firm, the worldwide CRM market size was valued at around $26.3 Billion. The CPQ software market was worth a fraction of the CRM...
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10 Spectacular Sales Tools On Salesforce To Sell Smartly!

10 Spectacular Sales Tools On Salesforce To Sell Smartly!
Salesforce and the Salespeople have a Love-Hate-Can’t-Live-Without Relationship! Don’t you think so? Salesforce wholeheartedly loves Salespeople. But the love that Salespeople reciprocate is most of the times, fickle. We can’t blame them really. Salesforce does become quite a tool at times! And well, the Salespeople are humans, and for obvious...
By : Gokul Suresh2 Comment SalesforceContinue Reading

6 Customer Support Metrics and SaaS Benchmarks

Customer Support Metrics for SaaS and Benchmarks
Do you want to read another blog post telling you how important Customer Support is for businesses like yours? Probably not. Do you want a list of the most essential Customer Support metrics you need to be measuring? You might already have that. But what you might want to look...
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8 Customer Support Strategies to Retain Millennials

The millennial generation is likely the most studied generation to date. And why shouldn’t it be? After all, this is the first generation that grew up with the internet and mobile technology at its discretion. The previous generations had to ask people around for information; but for millennials, the information...
By : Shivani Nalkar0 Comment Customer RetentionContinue Reading

10 Incredibly Popular Information Publishing Platforms For Technical Writers

10 Incredibly Popular Information Publishing Platforms For Technical Writers
This article is the concluding piece in the series about Technical Writing Tools. If you have read Part 1 (5 Most Effective Information Gathering Tools For Technical Writing) and Part 2 (17 Awesome Technical Writing Tools For Documenting Information) of the series, you are already abreast with the popular tools...
AnuradhaBy : Anuradha0 Comment Technical WritingContinue Reading

Why Multi Billion-dollar Enterprises Are Adopting Interactive Walkthroughs

How & Why Multi Billion-dollar Enterprises Adopt Interactive Walkthroughs
Research firm IDC forecasts that “By 2018, nearly one-third of the worldwide enterprise application market will be SaaS-based, driving annual revenue to a whopping $50.8 billion, from $22.6 billion in 2013.” That being predicted, you would agree with me if I said that the hyper growth of the enterprise cloud...
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Does Automated Support Beat Self-Service Support Yet?

automated support vs self-service support
“By 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human.” – Gartner Predicts It’s ironic that a major part of the customer’s interaction with an enterprise during his /her journey is with the customer support team. So, it’s safe to say that, by...
By : Shivani Nalkar0 Comment Customer SupportContinue Reading

Salesforce Lightning Migration and Fast User Adoption

Migrating to Salesforce Lightning from Classic
Salesforce says that Lightning Experience is “an intuitive, intelligent interface that helps sales reps work more naturally and close more deals faster.” This, by the way, is a really good marketing pitch for a CRM platform although ‘close deals faster’ would have been easier on the brain. Many users actually...
Amar TejaswiBy : Amar Tejaswi0 Comment Change ManagementContinue Reading

Beating the Change Management Implementation Dip

Change Management Implementation Dip
Every change management process in every organization results in an implementation dip slowing down productivity for a certain period of time. A lot of times businesses never recover or do too slowly for their own good. This is a very important reason why 70% change initiatives fail completely.  So let’s...
Amar TejaswiBy : Amar Tejaswi0 Comment Change ManagementContinue Reading

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