10 Incredibly Popular Information Publishing Platforms For Technical Writers

10 Incredibly Popular Information Publishing Platforms For Technical Writers
This article is the concluding piece in the series about Technical Writing Tools. If you have read Part 1 (5 Most Effective Information Gathering Tools For Technical Writing) and Part 2 (17 Awesome Technical Writing Tools For Documenting Information) of the series, you are already abreast with the popular tools...
AnuradhaBy : Anuradha0 Comment Technical WritingContinue Reading

How & Why Multi Billion-dollar Enterprises Adopt Interactive Walkthroughs

How & Why Multi Billion-dollar Enterprises Adopt Interactive Walkthroughs
Research firm IDC forecasts that “By 2018, nearly one-third of the worldwide enterprise application market will be SaaS-based, driving annual revenue to a whopping $50.8 billion, from $22.6 billion in 2013.” That being predicted, you would agree with me if I said that the hyper growth of the enterprise cloud...
By : Gokul Suresh0 Comment Interactive WalkthroughsContinue Reading

Does Automated Support Beat Self-Service Support Yet?

automated support vs self-service support
“By 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human.” – Gartner Predicts It’s ironic that a major part of the customer’s interaction with an enterprise during his /her journey is with the customer support team. So, it’s safe to say that, by...
By : Shivani Nalkar0 Comment Customer SupportContinue Reading

Salesforce Lightning Migration and Fast User Adoption

Migrating to Salesforce Lightning from Classic
Salesforce says that Lightning Experience is “an intuitive, intelligent interface that helps sales reps work more naturally and close more deals faster.” This, by the way, is a really good marketing pitch for a CRM platform although ‘close deals faster’ would have been easier on the brain. Many users actually...
Amar TejaswiBy : Amar Tejaswi0 Comment Change ManagementContinue Reading

Beating the Change Management Implementation Dip

Change Management Implementation Dip
Every change management process in every organization results in an implementation dip slowing down productivity for a certain period of time. A lot of times businesses never recover or do too slowly for their own good. This is a very important reason why 70% change initiatives fail completely.  So let’s...
Amar TejaswiBy : Amar Tejaswi0 Comment Change ManagementContinue Reading

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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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