8 Digital Workplace Trends To Watch Out in 2020

Digital Workplace
8 Top Digital Workplace Trends

It won’t come as a surprise to C-level executives that 95% of organizations believe a digital workplace is essential for business success. The end goals of building a strong digital workplace include successful digital transformation, accomplishing user adoption, providing a top-notch and continued positive digital employee experience, and being able to use digital tools (to their fullest extent) to meet company objectives and stakeholder requirements. As organizations work to roll out digital workplace tools and experiences that guarantee adoption, promote excellent digital employee experience, and accomplish effective user-engagement, it’s critical first to understand the top digital workplace trends and predictions for the year.

Here are 8 upcoming digital workplace trends that will impact the day-to-day work of enterprise employees.

1. Cloud adoption will continue to skyrocket

Recent research suggests that 96% of organizations are moving IT to the cloud to boost employee productivity. And, 81% of enterprises already have a multi-cloud strategy in place.

Additionally, the SaaS industry is forecasted to generate $157 billion by 2020. And, there are no signs of this industry slowing down.

As of now, enterprises have a plethora of smart technologies to choose from to help them with every business process across roles. And, these new technologies are getting more and more sophisticated each year, while older, established SaaS companies are continually updating their software and introducing features.

Due to the many advantages of implementing cloud systems, enterprises are already rethinking the use of their outdated legacy systems and working to adopt enterprise-wide cloud solutions.

It will be interesting to see how many organizations successfully adopt cloud solutions by the end of the year. IDC predicts by 2020, more than 60% of global GDP will digitize.

This would call for preparations for cloud transformations, implementing up-to-date training strategies, and using the right software solutions that will make onboarding easy.

2. API-adoption and containerization will help drive multi-cloud adoption

Eighty-four percent of enterprises with 1000+ employees have a multi-cloud strategy. Even though these strategies solve big business problems and streamline work, clouds are complex and challenging to manage. This is especially true in regards to moving workloads from an application between different cloud environments.

This year, more organizations are turning to API-led application development and containerization to make it easier to migrate between multiple clouds.

APIs can help unlock data and unique features of apps in multiple cloud environments. And, containerized apps (e.g, apps led by Kubernetes) help applications run reliably from one computing environment to another, making it easier for enterprises to use their applications across multiple cloud platforms.

It is also expected that companies will start to prioritize building API support. As API support grows, companies will have access to better data, real-time data, and gain a more comprehensive view of their customers.

3. Digital Adoption Solutions (DAS) will remain a force in accomplishing digital workplace goals

digital workplace trends - Digital Adoption Solutions

Digital workforce transformation comes with a handful of business solutions as well as challenges and high hopes for adoption.

Thankfully, with the help of Digital Adoption Solutions (DAS), it’s easy to realize digital transformation goals quickly.

Digital Adoption Solutions use innovative training methodology, digital microlearning, and in-app, contextual, on-demand, and personal training to promote digital literacy across all employees, all roles, and all generations of employees.

As organizations invest in DAS, they will be able to:

  • Reduce onboarding times
  • Start skilling up all employees upon go-live (regardless of varying technical sklll and proficiency levels)
  • Reduce IT requests by providing in-app and ongoing training support
  • Count on software to help employees navigate new challenges in the moment of need
  • Decrease attitudes of resistance to change

DAS is one way to ensure digital transformation success.

4. Enterprises will prioritize IT user experience

The majority of digital change management initiatives that fail, do so because of employee resistance. In other words, when employees that are tasked with using new technology don’t understand how to use it and don’t integrate it into their daily workflow, digital transformation is doomed.

When enterprises don’t cater to the learning needs of their employees, digital transformation isn’t the only area of the company to suffer. Enterprises also risk losing employees to competitors that put more emphasis on the employee learning experience. In fact, 46 percent of experienced, middle-aged tech workers would consider changing jobs due to a lack of enterprise software usability, according to an IFS survey.

As IT moves to adopt new software solutions, they will work hard to take employee experience into account. This can be accomplished by using tools that support company-wide in-app software training, real-time and global communication, and ongoing support.

5. Organizations will look for more solutions for deskless workers

More than 80 percent of the global workforce (2.7 billion people) don’t work at a desk. These jobs include roles in industries such as hospitality, education, agriculture, construction, healthcare, retail, and more.

While all but 20 percent of the global workforce is “deskless,” the majority of the $300 billion that is spent each year on business software is going to employees at the office.

This year, companies will tap into new technologies that serve and help these deskless workers.

6. Businesses will focus on boosting cybersecurity efforts

As technology becomes more sophisticated, so do hacking, phishing, and vishing efforts. In past years, organizations weren’t held to the same standard as they are today for protecting employee and customer data (e.g., GDPR requirements).

Since 95% of all security breaches caused by human error and employees have access to customer data, the digital workplace is now tasked with educating employees, securing digital assets, building a security plan, and investing in tools that protect customer and employee data.

7. Enterprises will need to keep up with the tech-savviness of younger generations all while skilling up workers of older generations

digital workplace trends - Younger generation of workforce

The workforce is currently manned by people belonging to any one of the most recent five generations. But, as we all know, digital technology didn’t take off until recently. This means at least 3 out of 5 of the generations don’t have the same technical proficiency, even if they are working for the same company.

The results of this conundrum show up in the research. In the fall of 2015, MIT Sloan surveyed over 3,700 global leaders, asking about their digital preparedness. Ninety percent of those surveyed believed digital technology would be disruptive to their industry, and only 26% ranked their company’s digital strategy savvy.

This was only five years ago.

What’s happened in the last five years has been both interesting and challenging. As technology has improved, the business world has also welcomed in a younger and more tech-savvy generation of workers.

This younger working generation is more demanding when it comes to expectations of digital innovations. In fact, younger workers at American Express expect new services to be deployed quickly, even if they need to be refined later. Additionally, at EY, a younger demographic is enabling the design of new collaborative and more mobile tools.

Enterprises must find ways to match the innovative demands of younger generations, all while optimizing the work and expectations of older generations. Keeping everyone on the same pages requires the use of personalized, in-app, on-demand, and contextual software training tools. Gartner recommends Digital Adoption Solutions (DAS).

8. Microsoft Teams will launch new features and grow in popularity

Adaptive Cards, Microsoft’s card layout product, has officially been added to the iOS version of Teams, meaning the long wait is finally almost over. And, once Adaptive Cards formally launches, it is expected to improve the productivity rates of MS Teams drastically.

Not only will MS Teams boost productivity, but it will also offer a potentially better enterprise-friendly instant messaging platform than what’s available today. This is especially true considering Microsoft Teams have already taken over Slack in terms of market share with its 13 million daily users.

Digital Adoption is at the forefront of these trends

The digital workplaces are moving forward, but success relies on employees of all proficiency levels being able to use the technology effectively. The answer to every challenge lies in training—not old-school, traditional in-class instruction, but promoting digital literacy within the app itself through a Digital Adoption Solution.

For more information about Digital Adoption Solutions and how they can revolutionize your digital transformation efforts, request a demo of Whatfix today.

Anirudhan Vasudevan

Anirudhan Vasudevan

Content Marketer at Whatfix
A young & energetic marketeer helping companies accelerate product adoption at Whatfix as part of the product marketing department. Anirudh spends his time planning and executing an effective content strategy.
Anirudhan Vasudevan
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