Google normally has answers for everything! But recently, when I searched for Change Management Tools, it turned up some resources that barely gave me the information that I needed.
The resources were great, it gave me the leeway to understand the processes and information required to decide on the tools. And due to the vastness and complexities of Change Management, I wasn’t surprised. Instead, that built my determination to find out the best change management tools. (And, I did!)
So, this here is an article that showcases the top change management tools (in no particular order of preference). No stonewall after stonewall, just the information you need to make the right decision about the change management tools that you need!
Here you go!
Whatfix is an interactive digital adoption platform that fills the biggest gap in change management, i.e, efficient user performance support, employee onboarding, and training. Whatfix’s interactive walkthroughs (workflows) help companies speed up the switch to new software, by handholding the users through each of the processes step-by-step via personalized onboarding and training programs.
The contextual step-by-step training allows users to learn in the flow of work, which results in improved productivity throughout the shift to new software.
This ensures minimal downtime in productivity during the change and helps the employees get back to speed as quickly as possible.
Another interesting aspect of Whatfix’s training capabilities is its integration with SCORM-compliant Learning Management Systems (LMSs) and help desks. Whatfix walkthroughs are auto-generated into multiple formats, like videos, PDFs, slideshows, and screenshots that can be embedded in these LMSs and help desks, eliminating the need for recurring documentation.
Whatfix is also among the top Digital Adoption Solutions like Walkme, Nickelled, Inline Manual etc, and is in fact, also one of the best Walkme alternatives available in the market.
To track the usage and progress, Whatfix also provides inbuilt analytics, which helps in measuring the usage of the guided walkthroughs across the multiple touch points on the applications.
– Expedite employee productivity with interactive walkthroughs
– Easy to create interactive walkthroughs (no coding required)
– Step-by-step guidance on the key processes
– Self-serving contextual help & support with the application
– Customizable analytics dashboard
– Personalized onboarding and training programs
– Dedicated account managers and round the clock support
– On-premise and On-cloud setup
– Easy integration with helpdesks and LMSs
How to get it: To explore all the potential of Whatfix. you can sign up for a free trial.
Remedy Change Management 9 is an innovative IT Service Management platform (ITSM) by BMC Software. This change management tool is ideal for IT departments that need to document and coordinate various change requests.
With Remedy Change Management 9, change managers can review change requests, create change plans, and monitor the implementation progress. Plus, the in-depth release management features minimize disruption and reduce change failures by 40%.
Change requests, tracking, and release management can be done via a computer or mobile phone, making it simple to monitor releases from any location.
– Virtual agents and live chat for quick resolution of issues
– On-premise and on-cloud implementation
– Mobile self-service application
– MyIT Self-service portal
– Customizable dashboard
– Collision detection and impact analytics
– ITIL (Information Technology Infrastructure Library) compliant process
How to get it: You can sign up for a free trial of BMC Remedy Change Management 9, here.
StarTeam’s change management tool is designed to help development teams improve their software delivery process.
The tool brings disconnected and globally distributed teams together by providing a single source of truth throughout each change process.
The collaborative environment helps development managers track changes to source code, defects, features, and other assets to ensure a controlled distribution. StarTeam also has customizable workflows that pave the way for a flexible, integrated workflow engine, which helps establish the process and rules for releasing software.
How to get it: You can sign up for a free trial of StarTeam here.
Also Read in the viewpoint of an experience Change Manager: The Seven Deadly Sins of Change Leadership
Built to support development teams during organizational change, Rocket Aldon claims to be the only multi-platform, end-to-end configuration, and change management software in the market.
One of the big perks of this software is that it can be accessed by several users simultaneously. This allows the managers to view changes based on applications and tasks or other familiar structures in real-time, rather than the stored structure of the development files.
Rocket Aldon also has an enterprise Application Lifecycle Management (ALM) solution that helps in automating the entire process around software delivery and change management.
– End-to-end change management
– Distributed development
– Point-and-click package promotion, deployment, and redeployment
– Distributed development in multiple sites
– Automation of IT workflow
– Central inventory of all application components
How to get it: You can view all the products of Rocket Aldon, here.
ChangeGear is a standard ITIL-based change management software that uses advanced automation and controls to manage the change and release process in one simple interface.
This change management tool is designed for multiple roles, including DevOps, IT, and business. Whether you are hoping to minimize release bottlenecks for DevOps, limit risks in IT, or manage NERC/CIP, FDA CFR 21, or PCI compliance, ChangeGear can simplify the process.
– Approval routing to increase efficiency of automation
– Distributed development
– Built-in change model workflows for ITIL, DevOps and business processes
– Change manager dashboards with visual reporting, metrics & KPIs
– Keep changes on track with SLA management
– Reduce risk by creating a central repository of all changes across the enterprise
How to get it: To test drive ChangeGear, click here.
A subset of Giva’s Service Management Suite, the eChange Manager is an easy to use ITIL compliant cloud application. They provide a robust reporting system that helps in monitoring and measuring the analytics and KPIs effectively. The point and click customization and configuration is another added advantage that thwarts the need of programmers/consultants to set up the application.
– Centralized IT change schedule
– Best practices and IT Infrastructure Library (ITIL) compliant workflow process for routing IT changes
– Customizable fields, screens, options, and business rules engines
– Option to expedite routine changes
– File attachments can be stored and linked to change records
– Automatically notifies Change Manager and Change Advisory Board according to rules
– Notifications to users via pager, email, cell phone, or PDA
How to get it: Get a 30-day free trial of Giva Service Management Suite, by here.
ServiceNow’s Change and Release Management application falls under its humongous ITSM wing, that is being used by a multitude of SMBs and Enterprises. With the application, ServiceNow aims to minimize the risks and costs associated with rapid changes, helping you to position and set expectation during a major change in your company.
The ServiceNow Change Management application provides a systematic approach to control the lifecycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. If you have already deployed ServiceNow in your organization then adding this application to your existing suite will help you tremendously improve your service desk.
– Centralized system of record and a single integrated change calendar
– Dynamic risk and impact calculation
– Change collision detection
– Simplify Change Advisory Board (CAB) meetings, enabling managers to easily schedule, plan and manage meetings.
– Built-in integrations with other applications of ServiceNow
How to get it: Sign up for a demo of ServiceNow Change and Release Management application, here.
Also Read: 7 Incredible Methods To Ensure ServiceNow Training Success!
Freshservice is the IT asset management system, under Freshdesk that serves business in management, reporting, asset management, release management and change management. The biggest advantage of Freshservice is its ability to take care of multiple verticals and integrations with its parent desk platform, Freshdesk and sales platform, Freshsales.
– Plan, track, and roll back changes from one place
– Analyze and mitigate risks before they become a chore
– Easy to create and manage Change Advisory Board (CAB) meetings
– Built-in integrations with other applications of Freshdesk
How to get it: Get a 30-day free trial of Freshservice ITIL Change Management software by clicking here.
This AI-powered platform encourages collaboration throughout the change process. This change management tool is designed for both learning management and organizational transformations.
With workspaces formatted much like popular social media sites, Howspace turns every participant into an active change leader. Every idea, concern, and conversation is automatically documented.
Howspace empowers employees as they learn new processes and programs. Instead of dumping training materials into employees’ laps, Howspace creates a place for conversation and social learning. Participants can chat about assignments, receive group or individual coaching, and share feedback all in one place.
What really sets Howspace apart, however, is the AI-powered analytics. With AI clustering, you can quickly analyze entire discussions to identify key topics or frequent concerns. You can also set up behavior-triggered notifications so that you can easily monitor participants’ progress.
How to get it: Sign up for a free trial of Howspace for learning management or organizational change here.
The Change Compass is a great tool for ever-evolving businesses. As you implement and tweak processes and procedures, this change management tool measures the impact of every transformation.
By tracking metrics such as cost savings, market growth, operational efficiency, and more, The Change Compass provides an overview of how each change initiative affects different aspects of the business.
As you launch new products, transform customer interactions, or alter internal policies, this tool tracks the far-reaching impacts of each shift. The built-in visual reports of employee and customer impact help you make more informed decisions as your business continues to grow.
How to get it: Test drive The Change Compass by signing up for a free trial here.
The Change Shop is a suite of six change management tools designed to address different aspects of organizational change. Through the change commitment dashboard, you can check in on employee engagement levels, monitor progress, and identify potential issues.
With the help of the Change Simulator, you can create “what-if” scenarios to flag potential risks and negative impacts before rolling out any big changes. Plus, as you continue to use the tool, it will automatically aggregate data to provide even more in-depth reports to help you make more educated decisions.
How to get it: Complete a quick assessment survey to gain access to a customized free trial.
Gensuite aims to simplify the Management of Change (MOC) process by creating standardized processes for identifying and evaluating the need for change as well as the communication and implementation of change.
The self-configurable platform is designed to track and document potential risks caused by changes in operations, equipment, or personnel. The optional integrations with many standard safety requirements, like OSHA Process Safety Management and pre-startup safety reviews, make managing compliance throughout transitions simple.
How to get it: Start a free trial of Gensuite here.
Viima’s platform allows you to gather ideas from employees, customers, and stakeholders all in one place. Once you receive a suggestion, you can use Viima to attach case studies, research, and other relevant documents to determine whether the idea is worth developing.
After a change is initiated, users can work within Viima to develop an implementation plan, establish important metrics to track, and analyze the progress and effectiveness of each change.
This change management tool is ideal for businesses that want to gather customer feedback and take direct action. Everything from improving customer satisfaction to reducing bottlenecks is simpler when all the data and discussion are centralized in Viima.
How to get it: Register for a free trial of Viima here.
Finding influencers within your organization is a great way to accelerate change. OrgMapper’s Influence tool quickly identifies strong change agent candidates so that you can build an internal support system before initiating organizational transformations.
Strength mapping reports allow you to narrow in on how well information is communicated, received, and understood throughout the change process. Armed with these valuable insights, your chosen change leaders can build trust within the company, improve their change strategies, and design processes for future initiatives.
How to get it: Book an OrgMapper Influence product demonstration here.
This change management software provides a space for users to communicate, train, and plan for business transformations. The four modules – Engage, Communicate, Train, and Map – help you evaluate stakeholder buy-in, decide on communication strategies, deliver training, and map out an implementation timeline.
jTask also provides training for the Certified Change Management Professional (CCMP) exam, so you can trust that their change management modules are well-designed. jTask Pulse allows you to manage transformations through a variety of training materials and communication methods with the help of real-time progress updates.
How to get it: Register for a free 30-day trial here.
Share your organizational change management stories with us in the comments. We also love hearing about new tools, so if your favorites didn’t make the list, be sure to let us know.
Don’t forget to sign up for a free Whatfix demo to see how we can customize a change management solution for your business.
We will be updating this list every month. So stay tuned to this blog post for more change management tools.
Know more Change Management tools that we can include, comment below!
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