Salesforce adoption is a funny business! To put it plainly, user adoption on Salesforce is just enabling a user to use it as the in-house CRM. But in reality, it is definitely not as easy as it sounds. In fact, it is nerve-wracking, time-consuming, complex, and in adverse cases, leads to the...
Building a community has always been a Chicken or the Egg problem. Do you begin the community by creating content that incites discussion? Or, do you scout for people who would fuel the content and create traction? There is no one way to solve this problem in a way that...
Salesforce Lightning isn’t just like old wine in a new bottle, it’s redesigned to give users a completely new way of working. This is both a boon and a bane. A boon because the Lightning Experience is more dynamic and is a completely new way of interacting with your org....
Healthcare organizations on a daily basis create, manage and store an ocean of consumer data. This data is pivotal to gaining insights that drive their administration, marketing, and outreach efforts. But quite often a generic CRM that they use may not be equipped to handle this level of coordination. Heeding to...
The fundamentals of customer service have remained the same—solving a customer’s issue in the best and quickest way possible. But the way you do that depends on your ability to adapt to the many options that online customer support offers. When you bought Service Cloud, the idea was to ensure...
Nearly two-thirds of a sales reps time is spent on reporting, administrative, and data cleansing tasks. Sales reps’ productivity takes a huge hit since they are spending a significant amount of time on these non-selling activities than on more vital aspects like making the sale and closing the deal. Being...
A product adoption process is like an election but in a one-party state. Paradoxical, yes, but quite right in the sense that the single party could yet lose and everything could plunge into chaos. While deploying a new software product into the ecosystem, organizations generally tend to believe that if...
If you’re like most Trailblazers, then you’re always hungry for more knowledge. You want the latest and the most cutting edge tips and tricks in Salesforce and your curiosity has no bounds. But there's a catch that you may or may not have realised! With the expanse of the community, the...
Employee Training on Salesforce is a Cornucopia of Innovation! In the last 18 years, the ecosystem that Salesforce built has created a greater leeway for a plethora of new-age user adoption, learning and training solutions. myTrailhead is the latest in this stride of Salesforce solutions, which is expected to join...
Do you want to dig into the minds of some amazing Salesforce influencers and get inspired by their brilliant ideas? Well, I am glad you said YES! And NO, I am not talking about meeting them in person at Dreamforce or at any of the upcoming Salesforce events. (Which you definitely could...
Many of you know that Steve Jobs has played an iconic role in Marc Benioff’s and Salesforce’s growth. But did you also know that Salesforce’s humongous platform for apps, Salesforce AppExchange was initially dubbed to be called “App Store”? When AppExchange was ideated, Benioff liked the name Appstore so much that...
Finally, it’s time again when thousands of crazy Salesforce Trailblazers to congregate in San Francisco for Dreamforce 2017. Every Dreamforce has a lot of first timers and a big lot of veterans attending but no two events are starkly alike. So, we thought we could stitch together a preview of...
Eevery good thing comes to an end, and so did Dreamforce. I know, just like us, you are also experiencing post Dreamforce blues. So, to help you recreate its magic, we have compiled the best of DF’16 quotes....
Have you registered for it as yet?If you haven’t, we have created a Whatfix guide that will help you get started with it, right away! We’d also love to give you a discount! So use our promo code to get a $100 discount on your Dreamforce 2016 registration....
Salesforce and the Salespeople have a Love-Hate-Can't-Live-Without Relationship! Don’t you think so? Salesforce wholeheartedly loves Salespeople. But the love that Salespeople reciprocate is most of the times, fickle. We can’t blame them really. Salesforce does become quite a tool at times! And well, the Salespeople are humans, and for obvious reasons -...
