The thing about ServiceNow training is that – it has two prominent sides! There are Agents who must be trained to solve incidents, problems, and other requests in a jiffy. And there are Employees whose primary aim is to get their issues sorted out quickly via the platform. This means...January 30, 2017ServiceNowContinue Reading
User Onboarding is like learning to ride a bicycle. And User Onboarding tools are those parts of the bicycle, that keep it intact and helps you ride it smoothly! Wondering why I started this article with such an analogy? Well then, I’d recommend you to read my article on User...January 25, 2017User OnboardingContinue Reading
Truth be told, User Onboarding is a tricky business. You may think that you know how to build and execute an onboarding process seamlessly. You might also believe that you could hack the process to get buttloads of active users. But, ultimately, the truth is, a single misfire is enough...January 17, 2017User ExperienceContinue Reading
By 2020, customers will manage 85% of their relationship with enterprises without interacting with a human.” – This was one of the most surprising predictions in Gartner’s Customer 360 summit. These numbers are good enough to make any experienced customer support executive cringe!January 9, 2017Customer SupportContinue Reading
Google normally has answers for everything! But recently, when I searched for “Change Management Tools”, it turned up some resources that barely gave me the information that I needed.
The resources were great, it gave me the leeway to understand the processes and information required to decide on the tools. And due to the vastness and complexities of Change Management, I wasn’t surprised. Instead, that built my determination to find out the best change management tools. January 4, 2017Change ManagementContinue Reading