How Performance Support Systems Accelerate User Performance

performance support systems
The fact is – user performance is critical for an organization to prosper. But a recent study suggests that 19.8 percent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. Massively hitting productivity and...
By : Shivani Nalkar0 Comment Performance SupportContinue Reading

Interactive & Cognitive Walkthrough - The Simple Formula For A Terrific UX

Interactive + Cognitive walkthroughs
Time and tide have changed with technology. And User Experience design has changed with people’s mentality. Most users no longer have the patience to sit and read through lengthy user manuals or watch explanatory videos before trying out a new product. Instead, they prefer to jump in the midst of...
By : Gokul Suresh0 Comment Interactive WalkthroughsContinue Reading

30 Best Customer Service Tools to Delight Customers

“Start with customer service  and work back towards technology, not the other way around” -Steve Jobs It’s quite evident from this quote that having a flawless product doesn’t compensate for the need of customer service tools. No matter how well you design your product, customers will always have doubts. Whatever may...
By : Shivani Nalkar7 Comment Customer SupportContinue Reading

25 Salesforce Extensions That Will Make You Highly Productive

If there is one thing that I love about the SFDC Community, it’s their “willingness to give back“. If you’ve been to Dreamforce at least once, then you know that giving back is the beating heart behind all of it. The same aura resonates from all the amazing people in...
By : Gokul Suresh2 Comment Salesforce TrainingContinue Reading

How To Turn Employee Training Into Employee Engagement

You might have built many well-functioning employee training programs. But, do you measure their effectiveness? Here’s an alarming statistic from the Learning Solutions magazine (one of the most trusted resources in employee training) that could make you question your current training approaches. “Nearly 90 percent of the knowledge you impart...
By : Shivani Nalkar0 Comment Employee TrainingContinue Reading

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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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