Interactive Tooltip - The Key To Change The Way Users Interact

What is the easiest, nonsensical skill endorsement that you can get on Linkedin? Hands down! It’s MS Office. Or being a bit more specific MS Word. Years back when LinkedIn popped-up a tooltip suggesting that, “Do you want to add MS Office and MS Word as your skills” I was like,...
By : Gokul Suresh0 Comment Interactive WalkthroughsContinue Reading

How To Write Secure Code for Salesforce LockerService Upgrade

How To Write Secure Code for Salesforce LockerService Upgrades
This article will help you tackle the security features and help you write a secure code for the Salesforce LockerService upgrade for your application.
MuthukrishnanBy : Muthukrishnan0 Comment SalesforceContinue Reading

17 Awesome Technical Writing Tools For Documenting Information

17 Awesome Technical Writing Tools For Documenting Information
Taking up where from we left off in Part 1 of the technical writing tools series. (Do check it out if you haven’t read it) In this installment, we deal with the technical writing tools used in the “Document Information” phase. This is the writing, editing, drawing, reviewing and rewriting...
AnuradhaBy : Anuradha7 Comment Technical WritingContinue Reading

The Swiss Army Knife For ServiceNow Training & Support

servicenow training
When it comes to training your users, knowing is half the battle. However, the greatest victory is that, which requires no battle. As for ServiceNow, that greatest victory would be to build a proactive system that can take care of your users’ training and support, all on its own. But,...
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Change Management: 6 Lessons in Changing Employee Behaviour

Change Management - 6 Lesson in Changing Employee Behavior
As change leaders we must understand how and why people do what they do, to influence that behavior. This often included crafting strategies and plans, along with a fancy presentation. Training is a mainstay. But there is more to the story. How useful would it be if you could predict...
Daniel LockBy : Daniel Lock1 Comment Change ManagementContinue Reading

16 Incredible HCM Software to Simplify People Management

HCM software
Human Capital Management (HCM) is all about managing the most important asset of a company – its people. From recruiting to ensuring a lower employee churn rate, all the responsibilities fall under the HR department. But, with the pool of functions that an HR has to perform, the best would...
By : Shivani Nalkar0 Comment Human ResourceContinue Reading

Performance Support Tools - How to Create in Phases

performance support tools How to create
Performance support tools have been extremely effective in providing concise and relevant information to its users right when they need it. The user could be anybody- a newly onboarded person on a product looking for help, an employee undergoing training, or a person working on a software, who needs just...
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10 Salesforce Productivity Tools To Manage Docs & Paperwork Like A Boss!

5 Salesforce Productivity Hacks That'll Transform The Way You Manage Docs & Paperwork!
There is one thing that all Salesforce executives yearn for - i.e, maximizing their workforce’s Salesforce productivity day in, day out. But ironically, albeit Salesforce is adopted to make them more productive, the likelihood of them getting lost in the gravity of the software is frankly, much higher, unless they are well trained on the platform beforehand.
By : Gokul Suresh0 Comment SalesforceContinue Reading

5 Most Effective Technical Writing Software For Information Gathering

5 Most Effective Technical Writing Software For Information Gathering
There are a few questions that constantly bog the minds of technical writers. Are there any suitable technical writing software for the task I am presently doing? Something that would minimize my efforts and produce better quality output? Can my company afford it? Is it going to be easy to...
AnuradhaBy : Anuradha0 Comment Technical WritingContinue Reading

30 Phenomenal Salesforce Tools That'll Make You A Productivity Magnet

10 Essential Salesforce Tips That'll Make Your A Productivity Magnet
You could be THAT person in your office! You know, THAT person who gets way more work done than anyone else! Who never stresses out on deadlines. Who knows Salesforce like the back of their hand! Who is considered as the Salesforce Champion and the go-to person for all possible...
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The Seven Deadly Sins of Change Leadership

7 deadly sins of change leadership
In this guest post, Daniel Lock, an expert ‘Change Management’ consultant tells us the seven deadly sins of change change management. I’ve been helping my clients succeed in their change management and process improvement aspirations for some time now. Throughout my years of experience in this area – and my...
Daniel LockBy : Daniel Lock1 Comment Change ManagementContinue Reading

Must Have Characteristics of an Electronic Performance Support System

Electronic Performance Support System
Electronic performance support systems(EPSS)  gained a huge traction when companies began focusing on user productivity and performance. The term sounds complex for sure. But, unknowingly, you already must have used an electronic performance system to get your tasks done. Just imagine this, you take up a challenge to prepare a...
By : Shivani Nalkar2 Comment Performance SupportContinue Reading

How Performance Support Systems Accelerate User Performance

performance support systems
The fact is – user performance is critical for an organization to prosper. But a recent study suggests that 19.8 percent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. Massively hitting productivity and...
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Interactive & Cognitive Walkthrough - The Simple Formula For A Terrific UX

Interactive + Cognitive walkthroughs
Time and tide have changed with technology. And User Experience design has changed with people’s mentality. Most users no longer have the patience to sit and read through lengthy user manuals or watch explanatory videos before trying out a new product. Instead, they prefer to jump in the midst of...
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30 Best Customer Service Tools to Delight Customers

“Start with customer service  and work back towards technology, not the other way around” -Steve Jobs It’s quite evident from this quote that having a flawless product doesn’t compensate for the need of customer service tools. No matter how well you design your product, customers will always have doubts. Whatever may...
By : Shivani Nalkar7 Comment Customer SupportContinue Reading

Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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