The Seven Deadly Sins of Change Leadership

7 deadly sins of change leadership
In this guest post, Daniel Lock, an expert ‘Change Management’ consultant tells us the seven deadly sins of change change management. I’ve been helping my clients succeed in their change management and process improvement aspirations for some time now. Throughout my years of experience in this area – and my...
By : Daniel Lock0 Comment Change ManagementContinue Reading

Must Have Characteristics of an Electronic Performance Support System

Electronic Performance Support System
Electronic performance support systems(EPSS)  gained a huge traction when companies began focusing on user productivity and performance. The term sounds complex for sure. But, unknowingly, you already must have used an electronic performance system to get your tasks done. Just imagine this, you take up a challenge to prepare a...
By : Shivani Nalkar2 Comment Performance SupportContinue Reading

How Performance Support Systems Accelerate User Performance

performance support systems
The fact is – user performance is critical for an organization to prosper. But a recent study suggests that 19.8 percent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. Massively hitting productivity and...
By : Shivani Nalkar0 Comment Performance SupportContinue Reading

Interactive & Cognitive Walkthrough - The Simple Formula For A Terrific UX

Interactive + Cognitive walkthroughs
Time and tide have changed with technology. And User Experience design has changed with people’s mentality. Most users no longer have the patience to sit and read through lengthy user manuals or watch explanatory videos before trying out a new product. Instead, they prefer to jump in the midst of...
By : Gokul Suresh0 Comment Interactive WalkthroughsContinue Reading

30 Best Customer Support Tools to Delight Customers

“Start with customer support  and work back towards technology, not the other way around” -Steve Jobs It’s quite evident from this quote that having a flawless product doesn’t compensate for the need of customer support tools. No matter how well you design your product, customers will always have doubts. Whatever may...
By : Shivani Nalkar7 Comment Customer SupportContinue Reading

Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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