Contextual Help: Making Help more Relevant to the User

Contextual help
How would you feel if those green direction boards at road junctions in your city are replaced by city maps? Weird, wouldn’t it be? It’s contextual and logical to have a direction board instead of a map. Relevancy is the key which a map would lack in that location. Because...
By : Shivani Nalkar0 Comment Customer SupportContinue Reading

6 Ways To Find Dreamforce Hotels and Accommodations

6 Ways To Find Dreamforce Hotels and Accommodations
The chances of getting hotels closer to the campus are very slim. So to add on to your luck, we have made a short list of the possible ways you can find accommodation in San Francisco for Dreamforce 2016.
By : Gokul Suresh1 Comment Dreamforce 2017Continue Reading

25 CPQ Software In the Market To Help Close Sales Deals Faster

25 CPQ Software Tools to Close Sales Faster
Two numbers. One, Gartner Research valued the worldwide CPQ market size at around $570 million in 2015. Two, in the same year and by the same research firm, the worldwide CRM market size was valued at around $26.3 Billion. The CPQ software market was worth a fraction of the CRM...
Amar TejaswiBy : Amar Tejaswi0 Comment Configure Price QuoteContinue Reading

10 Spectacular Sales Tools On Salesforce To Sell Smartly!

10 Spectacular Sales Tools On Salesforce To Sell Smartly!
Salesforce and the Salespeople have a Love-Hate-Can’t-Live-Without Relationship! Don’t you think so? Salesforce wholeheartedly loves Salespeople. But the love that Salespeople reciprocate is most of the times, fickle. We can’t blame them really. Salesforce does become quite a tool at times! And well, the Salespeople are humans, and for obvious...
By : Gokul Suresh2 Comment SalesforceContinue Reading

6 Customer Support Metrics and SaaS Benchmarks

Customer Support Metrics for SaaS and Benchmarks
Do you want to read another blog post telling you how important Customer Support is for businesses like yours? Probably not. Do you want a list of the most essential Customer Support metrics you need to be measuring? You might already have that. But what you might want to look...
Amar TejaswiBy : Amar Tejaswi0 Comment Customer SupportContinue Reading

8 Customer Support Strategies to Retain Millennials

The millennial generation is likely the most studied generation to date. And why shouldn’t it be? After all, this is the first generation that grew up with the internet and mobile technology at its discretion. The previous generations had to ask people around for information; but for millennials, the information...
By : Shivani Nalkar0 Comment Customer RetentionContinue Reading

10 Incredibly Popular Information Publishing Platforms For Technical Writers

10 Incredibly Popular Information Publishing Platforms For Technical Writers
This article is the concluding piece in the series about Technical Writing Tools. If you have read Part 1 (5 Most Effective Information Gathering Tools For Technical Writing) and Part 2 (17 Awesome Technical Writing Tools For Documenting Information) of the series, you are already abreast with the popular tools...
AnuradhaBy : Anuradha0 Comment Technical WritingContinue Reading

Why Multi Billion-dollar Enterprises Are Adopting Interactive Walkthroughs

How & Why Multi Billion-dollar Enterprises Adopt Interactive Walkthroughs
Research firm IDC forecasts that “By 2018, nearly one-third of the worldwide enterprise application market will be SaaS-based, driving annual revenue to a whopping $50.8 billion, from $22.6 billion in 2013.” That being predicted, you would agree with me if I said that the hyper growth of the enterprise cloud...
By : Gokul Suresh0 Comment Interactive WalkthroughsContinue Reading

Does Automated Support Beat Self-Service Support Yet?

automated support vs self-service support
“By 2020, customers will manage 85% of their relationship with an enterprise without interacting with a human.” – Gartner Predicts It’s ironic that a major part of the customer’s interaction with an enterprise during his /her journey is with the customer support team. So, it’s safe to say that, by...
By : Shivani Nalkar0 Comment Customer SupportContinue Reading

Salesforce Lightning Migration and Fast User Adoption

Migrating to Salesforce Lightning from Classic
Salesforce says that Lightning Experience is “an intuitive, intelligent interface that helps sales reps work more naturally and close more deals faster.” This, by the way, is a really good marketing pitch for a CRM platform although ‘close deals faster’ would have been easier on the brain. Many users actually...
Amar TejaswiBy : Amar Tejaswi0 Comment Change ManagementContinue Reading

Beating the Change Management Implementation Dip

Change Management Implementation Dip
Every change management process in every organization results in an implementation dip slowing down productivity for a certain period of time. A lot of times businesses never recover or do too slowly for their own good. This is a very important reason why 70% change initiatives fail completely.  So let’s...
Amar TejaswiBy : Amar Tejaswi0 Comment Change ManagementContinue Reading

5 Impeccable Reasons To Adopt Performance Support For Salesforce

5 Impeccable Reasons To Adopt Performance Support For Salesforce
Truth be told, Salesforce already has too many extensive features on its groundbreaking platform! Release after release, the number of features keeps on increasing. And all of this is happening so quickly that Salesforce is almost on the verge of a feature bloat. “One could argue that thanks to the...
By : Gokul Suresh0 Comment Performance SupportContinue Reading

4 Ways to Leverage Microlearning for Effective Employee Training

Since the year 2000 (or about when the mobile revolution began) the average human attention span has dropped from 12 seconds to 8 seconds. This could be the probable reason behind the revelation that fewer than 15% people successfully apply what they learn and, within just 30 days, about 80%...
By : Shivani Nalkar0 Comment E-LearningContinue Reading

7 Reasons Why Blended Learning Is The Optimal Approach For Employee Training

To blend or not to blend? That’s a Catch-22 situation that confuses every L&D manager when it comes to creating their employee training strategy. Well, quite frankly, it is inevitable. Especially since the risk factor and the cost metrics due to ineffective employee training are humongous! According to a slide deck compiled...
By : Gokul Suresh0 Comment E-LearningContinue Reading

Why Training Millennials is Difficult and How to Crack it

Training millennials
If you do the math, you’ll see that by the year 2025, millennials would make up to 50% of the global working population. An interesting fact about this workforce is that they could have an attention span of merely 8 seconds. Try putting two and two together. It’s a matter of...
By : Shivani Nalkar0 Comment Employee TrainingContinue Reading

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Discover How Whatfix Can Help Your Business


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Discover How Whatfix Can Help Your Business


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